Frequently asked questions
We know what you're thinking… You've got questions. We've got answers.
If you can't find the answers to your questions from the below lists .Please submit a message, and our staff will respond to your question right away.
Every painting in our gallery is either in the public domain or being sold under license from the estate of the artist. There's no need to worry about copyright infringement. If you find on our database a work of art which you suspect as being unlicensed, please notify us immediately.
We don't sell prints .
We only sell 100% handmade oil paintings, hand painted by experienced artists. These are oil on canvas genuine masterpieces and each stroke, texture and nuance is created by hand - in the same way the original paintings were created.
Our artists start with a blank canvas and paint each brushstroke entirely by hand utilizing the finest oil paints on artist grade canvas.
We don't have an upper limit . Our canvas are 3m x 50m in one roll . So , we can paint a painting in size of 3 metre X 50 metre (9.5feet X 160feet) on one single canvas .
Below is the picture of our recent large painting . The second painting is in size of 160cm x 900cm (63inches x 350inches) .
If you plan to purchase 25 or more paintings at the same time, please contact us by filling out the form on following page:
In order to provide you with a quote, we need to know exactly what you intend to purchase. Please provide links to all of the artwork pages and include detailed information about the painting sizes, quantity etc.
We only use reputable carriers like FedEx, DHL or UPS. We ship unframed paintings in a protective, hard plastic tube.
Of course. Every day, we create original pieces from photographs that our customers provide. We produce portraits, recreate wedding photos and even paint beloved family pets. Here's more about our portrait services.
Of course. If requested by you during checkout, we will email you a digital photograph of the painting. You can look at the image and ask for revisions or approve the image for shipping.
You can expect a genuine oil painting, made by a real, talented artist. It will be on artist quality canvas and made in the traditional way – it WON’T be a print, but an actual painting! We guarantee that you will be satisfied with the painting, and that if not, we’ll fix it or simply return your money.
Our processing time for all orders is between 3 to 4 weeks.
Since painting with oil on canvas is a complicated, time-consuming process, our artists will spend between 20-25 business days creating your masterpiece.
If your painting is much larger, or if is extremely complex,or those with very thick texture, might take longer to complete. Please let us know if you have a deadline to meet.
WE GUARANTEE EVERY PAINTING COMING OUT OF OUR STUDIO!
As per our guarantee, if you are unhappy with the painting we will refund your money. If you receive the painting but are dissatisfied please contact us and tell us you wish to return the painting. We will then give you the right address (European office for European customers, US office for the rest of the world) and you can mail the package to us with your order number or name printed clearly on the outside of the package. As soon as we receive it, we’ll process the refund.
If the paintings are damaged when you receive them please let us know immediately. From time to time parcels are damaged during shipping, and when that is the case we replace the painting.
If returning a painting please take care to ensure it is well packaged
The cost of your painting includes everything involved in making a beautiful work of art and having it sent safely to you. Shipping, insurance and all other costs are included and you will not be asked to pay any further fees (custom’s / import charges not withstanding – a few countries charge their residents a fee for any item sent from overseas).
We accept most credit cards, including Visa, MasterCard, American Express, Discover, and Diner’s Club International. Orders can be made online through our site .
We also accept PayPal – it’s a standard option on our site. Wire transfer is available on request, for larger customers only.
Remember, all orders with us come with a money back guarantee.
Our international shipping is free, but this does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. The good news is that the vast majority of our customers do not have to pay any such charges. Some notable exceptions include Italy (occasionally), Brazil, Egypt, and Australia, where some have to pay a quarantine inspection charge.
We provide oil on canvas paintings, handmade by real artists. Unlike most we don’t simply print on canvas and then slap a bit of oil paint on, so you can expect your painting to last a lifetime.
Note: for the record, we CAN provide prints, but only do so to customers that have specifically requested them – usually retail or wholesale customers.
The Angel Art House artists are experienced (over two decades painting professionally), talented, and highly skilled. It’s not unusual for happy customers to specifically request “the same artist as last time!” when re-ordering.
Most of our artists are based in house. We have a few that are based elsewhere – the digital artists are in a few different countries around the world, for example – but for oil paintings we try and keep it all in house to allow us to provide the best possible quality.
Yes, many of our customers turn old and damaged photographs into beautiful portraits. Details can be changed, color added, or even corrections made to parts of the photographs that are damaged. Although we do prefer to work from clear photographs, we have, with patience and cooperation with our customers, created some excellent art work from some very poor, old photographs.
If the photo is too damaged, it may help to provide other images to help with details, but we can discuss your specific case – just contact us.
As with most purchases, paying any local customs or taxes is the customer's responsibility. However, it has been our experience that 95% of the paintings arrive untaxed.
As soon as your order ships, we'll send you an e-mail confirmation with a tracking number included in the e-mail. We send the e-mail to the e-mail address that you provided when you placed your order.
If you want to check on the status of your order at any time, just login to your account here on Fine Art America and then click on your "Purchases" page.
You can login by going here:
You can send your order as a gift. We do NOT include any dollar amounts on the invoice that will be included with your purchase.
Yes. We ship all over the world.
If you can receive a package via DHL , UPS or FedEx, then we can ship to you!
Our return policy is very simple:
If you're not happy with a purchase that you made on angel-art-house.com, for any reason, you can return it to us for a full refund for up to 365 days after delivery. As soon as it arrives, we'll issue a full refund for the entire purchase price .
Please note - Angel Art House does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality. You are free to return it for more revisions or else for a full refund minus our actual shipping cost -- which is, on average, $25 per painting.